Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. How can I place an order?
To place an order, simply browse our website, select the items you want, and add them to your cart. When you're ready, proceed to checkout, enter your shipping and payment information, and confirm your order.
2. Which payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Maestro
- Union Pay
- PayPal
- Google Pay
3. How can I cancel my order?
Orders can be canceled within 60 minutes of purchase. Cancellations are no longer possible after this time.
4. What should I do if my payment fails?
If a payment fails, the amount will be automatically refunded to your original payment method within 7 to 10 business days.
5. How much are the shipping costs?
- Germany, Austria, Switzerland : Free shipping
6. How can I track my order?
You can follow the tracking link in your email or track your order on our website under "Track Tracking Number." We'll send you a notification once your order has been shipped.
7. How long does shipping take?
- Germany : About 5 to 9 working days
- Switzerland : Approximately 5 to 9 working days
- Austria : About 5 to 9 working days
8. How does the return process work?
We offer a 60-day return policy. You must notify us of your intention to return the goods within 60 days of the delivery date and return the items within the same timeframe.
9. How can I return an item?
To return an item, first inform us of your intention to return and wait for our response. Then, you can send the item to the following address:
Striking Brands Limited C/o Nelevo Suite C, Level 7, World Trust Tower 50 Stanley Street Central, Hong Kong Island Hong Kong CRN: 3175518
10. How long does it take to receive a refund?
Refunds will be processed within 7 to 10 business days of receiving the returned item or proof of return.