Our 60-Day Warranty
Nelevo 60-Day Guarantee
We stand behind everything we create. If something isn’t right, we’re here to make it right - with care, clarity, and ease.
1. Who’s Covered
This guarantee applies to all Nelevo products purchased directly through our official website or an authorized retailer.
Please keep your proof of purchase (receipt or email confirmation) - it’s required to submit a claim.
Your coverage starts on the delivery date and lasts for 60 days.
2. What’s Covered
Our 60-day guarantee covers:
- Manufacturing defects
- Faulty materials or craftsmanship
- Functional issues (e.g. reduced suction, broken components, structural damage)
3. What’s Not Covered
We want to be transparent - this guarantee doesn’t apply to:
- Damage from improper use or ignoring care instructions
- Accidents (drops, impact, etc.)
- Normal wear and tear (like scratches, fading, or battery life)
- Unauthorized repairs or modifications
4. How to Submit a Claim
If something’s wrong, here’s how to reach us:
- Email us at contact@nelevo.com or use our contact form
- Include your name, order number, and a clear description of the issue
- Photos or videos may help us resolve things faster
After reviewing your request, we’ll guide you through the next steps - whether it’s a replacement, repair, or refund.
5. Resolution Options
If your claim is valid under the guarantee, we’ll offer one of the following:
- A free replacement of the same model
- A repair at no cost
6. Shipping & Returns
We’ll cover all shipping costs related to valid guarantee claims.
If the issue falls outside our guarantee, shipping fees may apply.
7. Our Responsibility
Our liability is limited to the original purchase price.
We’re not liable for indirect or incidental damages that may result from using - or not being able to use - the product.
8. Still Have Questions?
We’re here to help.
Just email contact@nelevo.com - our team is happy to support you with a solution that feels good on both sides.