Frequently Asked Questions (FAQ)
1. How can I place an order?
Simply browse our website, choose the items you love, and add them to your cart.
When you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order - it’s that easy.
2. What payment methods do you accept?
We currently accept:
- Visa
- MasterCard
- American Express
- PayPal
- Google Pay
- Apple Pay
- Shop Pay
3. Can I cancel my order?
Yes - you can cancel your order within 60 minutes of purchase.
After that, your order begins processing and can no longer be changed.
4. What if my payment fails?
If your payment doesn’t go through, don’t worry - the amount will automatically be refunded to your original payment method within 7 to 10 business days.
5. What are the shipping costs?
We offer free shipping to the United States.
6. How can I track my order?
You’ll receive a tracking link by email as soon as your order ships.
You can also track your package on our website using your tracking number.
7. How long does shipping take?
Estimated delivery time to US: 5-9 business days
8. What’s your return policy?
We offer a 60-day return window. Just let us know within 60 days of delivery that you'd like to return your item, and send it back within that timeframe.
9. How do I return an item?
First, email us to notify us of your return. Once we confirm, you can send the item to:
10. How long does a refund take?
Refunds are processed within 7 to 10 business days after we receive your returned item or proof of return.
11. How can I contact customer support?
We’re here to help. You can reach us at:
📧 contact@nelevo.com